Shipping policy

Shipping & Delivery Policy

Standard Delivery Timeframe: Our standard estimated delivery timeframe is 5 to 7 working days from the dispatch date.

Possible Delays: While we strive to deliver all orders within the standard window, shipping times can occasionally extend up to 10–14 working days depending on specific factors:

• Delivery destination and local courier route schedules.

• Item size, custom manufacturing, or extra handling requirements (e.g., bulky or multi-item orders).

• Peak demand periods, weather conditions, or unforeseen transit delays.

Order Processing & Tracking

• Order Processing: Orders are processed within 1 to 3 business days before dispatch.

• Tracking Details: Once your order leaves our warehouse, you will receive a tracking link via email to monitor its transit status.

• Customer Support

  • Email: info@jasemin.co.uk

  • Phone / WhatsApp: 07504 275797

  • Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM